Alloggiatiweb: the most complete guide on data communications to the Police Headquarters and the latest news
Alloggiatiweb is the portal of the State Police through which they are sent to the Police Headquarters guest data of a hospitality facility.
Those entering the world of short-term rentals will certainly have heard of the need to communication of the general information of the tourists welcome to your apartment.
This guide is designed to help owners to quickly understand the new directives, thus facilitating the timely sending of the slips.
Simplified scheme for sending guest data through the Alloggiatiweb system
We offer you a useful summary diagram of all the useful steps for sending data to the Police Headquarters:
| Step | Description |
|---|---|
| 1. Accreditation at the Police Headquarters | Request accreditation at the Police Headquarters competent for the territory. |
| 2. Access to the Web Guest Portal | Get login credentials and access the portal Hosted Web. |
| 3. Two-Factor Authentication | Upon first login, download the PDF file with the “Security Codes”. For subsequent logins, use the security codes provided. |
| 4. Collection of Guest Data | Name and surname, Date and place of birth, Nationality, Type and number of identity document. |
| 5. Inserting Data into the Portal | Access the section for entering guest cards and carefully enter the data collected for each guest. |
| 6. Sending the Slips | Proceed with the electronic submission of the forms to the Police Headquarters. |
| 7. Communication Timings | For stays > 24 hours: submit data within 24 hours of arrival. For stays < 24 hours: submit data within 6 hours of arrival. |
| 8. Retention of Receipts | Download and retain the transmission receipts as proof of communication. |
| 9. Delegate Fulfillment (Optional) | Delegate communication to authorized and trained personnel. |
As we often remember, for us to CleanBnB SpA every rule that regulates the short-term rental sector, such as the one concerning lodging communications, protects the sector.
Management of apartments for tourist rentals therefore it involves a series of duties bureaucratic as they can be managed on their own or through specialized companies who take care of each stage of the guest reception process like CleanBnB.
The Alberghiatiweb management is completely included in the CleanBnB short-term rental management service package.
Whether this process is done manually or using management software, we want to make it more efficient for hosts.
We at CleanBnB offer constantly updates on Alloggiati Web and on all the new methods of connection and data transmission through the Accommodation Portal, answering the owners' main questions:
In the Official Gazette n. 246 of 14 October 2021 the decree of the Ministry of the Interior of 16 September 2021 has been published which establishes new methods of communication with the police headquarters.
The decree amending and supplementing the current one of 7 January 2013 entered into force on 12 January.
The Alloggiati Web portal is now operational according to the new rules which will all be highlighted step by step in this article.
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How the Alloggiatiweb website works
For those who have entered into short-term lease agreements, the law provides for the obligation to communicate information on the people staying to the police station.
Hence the intuitive name of the portal “Accommodated web”, which allows you to complete the necessary procedures in a quick and computerized way.
It is good to underline that the law is strict and also provides for heavy penalties for hosts who fail to implement identification and communication procedures.
Italy complies with high safety standards which require each owner to register the information of their guests and communicate it to the Police Headquarters.
The safety decree, in fact, had extended obligations already imposed on hoteliers and managers of other accommodation facilities to managers of short-term rentals.
However, the hosted portal has not always been seen favorably by the Hosts, especially as regards the complexity of the system.
It has long been hoped a a user friendly, immediate, fast service that is also available for smartphones.
As we shall see, between the portal news hosted 2022 there is also a new and more immediate authentication method.
Alloggiatiweb: the evolution of the methods of communicating personal details
- Before 2006 there was already the obligation to communicate the personal details of the guests.
This fulfillment was performed manually through the compilation of the cards accommodated which were then handed over to the police.
- In 2006 the Accomodation Web Portal was born
The birth of the portal makes it faster and easier for hoteliers to communicate data to the Police Headquarters.
- In January 2013 becomes the use of the telematic system is mandatory
The Ministerial Decree of the MI dated 07/01/2013 makes it mandatory to communicate the data of the guests.
- In 2018 the law is extended even for short-term rentals
Let's clarify the news of the Lodged Web Portal.
The innovations that revolutionize Alloggiatiweb
From January 2022, the decree of 16 September 2021 came into force, which makes changes to the Ministerial Decree of 07/01/2013, establishing:
Two-factor authentication
The first time you access the portal, you need to download a PDF file containing a table of codes (Security Codes) to be used for future logins.
Data reporting obligation
In case of stay of less than 24 hours this must be done within six hours of arrival.
Possibility to delegate the fulfilment
This can only be done by identified personnel.
Storage of receipts of transmitted data
Receipts in the portal are overwritten after 30 days, but saving by the hotelier remains mandatory for 5 years.
How to recover Alloggiati Web receipts?
Going to the portal from the Receipt Management link allows the user to download the files certifying the number of correctly lodged coupons transmitted on a given day.
The receipts available online refer to the last 30 days.
Each row of the table contains the date of transmission, the number of slips sent on that date and a button that allows the user to "download" the receipt document.
Receipt documents are digitally signed with a State Police Control Code and cannot be modified by the user, who must take care to save them and present them if requested by the competent authorities.
Stay web: a constant adaptation to the times
A constant process of adaptation to the times, not only from the point of view of the transition to computerization and digitization, but also of necessary support to the more meaningful theme of national security.
The extension of the legislation to short-term rentals had already filled another gap in terms of their regulation.
It had been so possible identify more and more the job of host to that of a real hospitality professional.
Anyone approaching the world of short-term leases, i.e. leases of property for tourist use with a duration of no more than 30 days, entered into by natural persons, outside the exercise of business activities, knows by now that it is necessary be in order also in terms of security and web communications.
How to get codes foralloggioweb?
The Accomodation Portal is a website that can be reached at the address https://alloggiatiweb.poliziadistato.it/PortaleAlloggiati/.
Anyone who carries out or intends to carry out the job of Host must first obtain their access credentials to the portal.
It is therefore necessary to submit a request for authorization for the telematic transmission of guest data.
Each host will have to refer to the Territorially competent Police Headquarters and download the appropriate form available online.
The request can be made by PEC and always delivered to the Territorial Office.
You will then have to wait for the accreditation procedure with the communication of the credentials to access the service by your Police Headquarters.
The access credentials will not always be forwarded by PEC by the Police Headquarters, in some cases it will be necessary to collect them on site.
How long does it take to get Alloggiatiweb credentials?
Timings may vary from province to province and can vary from 48 hours to a month.
But the procedures are very streamlined and getting accredited and receiving credentials is a step that cannot be avoided in any way to start hosting as guest communication can only take place through the hosted portal.
How to register guests at the police station?
Once the access credentials have been obtained, the host will be enabled for data transmission.
The procedures for requesting credentials have therefore remained essentially the same.
With the 2022 reform, however, the "Digital Certificate", has been replaced by an authentication system which, in addition to a username and password, requires a convenient and secure OTP code received via SMS.
However, the digital certificate remains in place for those who wish to continue using it until its natural expiry.
Authentication with OTP, what it is
Authentication via OTP by SMS, It is between most popular and automatic methods to make more secure the processes of authentication and access to sensitive data online.
The lodged portal has a fairly intuitive interface, however it will be necessary to be familiar with digital tools in order not to make mistakes.
You will need to run the login with your credentials and then proceed to enter your personal details.
It goes without saying that the managers of short-term rental apartments will have to take care to welcome only people with valid identification documents into their private homes.
Therefore, make sure in advance that your guests are equipped with an identity card or equivalent document if they are EU citizens, a passport or document with a photograph, which is considered equivalent on the basis of international agreements, for non-EU citizens.
The new 2022 web accommodation regulations also offer the possibility of delegating communication to a management company
The reform that has just entered into force contains another important novelty, for those who intend to make use of professional management of your home for short rent, allowing you to delegate this fundamental fulfilment.
Credential management can therefore be entrusted to a previously identified subject and therefore allow the host to assign the management of data communications to the Police Headquarters to the property manager.
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How do I fill out the web accommodation form?
The data to enter in the screen are: Surname, Name, Gender, Citizenship, Date and Place of Birth, type and document number. All easily detectable from the identity document.
Then enter other important elements such as: Check-in date, Stay, Type of Resident (head of family, group leader, etc., followed by the data of any other members of the group).
With regard to the stay, we specify that the days to be entered are those declared by the guest upon arrival. If the guest extends their stay, the host must update the data.
Let's see together what peculiarities the inclusion entails
The data must be entered individually for each guest, correctly filling in the lodging cards, choosing from the various options and then clicking on the enter button.
After forwarding it will be possible to download the receipts which will certify the regularity of the transmission of the personal details.
The host must keep the receipt files for 5 years.
Web guests: what happens if guests are not declared?
In the event of failure to communicate, the penalties referred to inArticle 17 of the Consolidated Law on Public Safety.
The penalties consist of payment of the sanctions envisaged and also provide for the arrest of up to three months or a fine of up to 206 Euros, In addition to temporary suspension of the authorization to carry out accommodation activities.
It is therefore a task that should not be underestimated. All hosts must always register their guests, thus protecting themselves and the community.
What to do if the Alloggiatiweb Portal does not work?
Being precisely a portal, it could happen that it is affected by a temporary failure.
In these cases the transmission of communications may be sent by certified email to the competent police headquarters, mentioning any disservice and asking for information on the continuation of the operations.
This method of transmission is permitted even if the access credentials have not yet been received.
The Accomodated web portal represented a necessary innovation in the management of hospitality businesses first and then of short-term rentals.
Article updated April 2025.
